Ambassador Terms and Conditions 2026

Operated by PT ASDOR DIGITAL UTAMA

Effective Date: 01 January 2026

1. General

These Terms of Use ("Terms") constitute a legally binding agreement between you and PT ASDOR DIGITAL UTAMA ("Company"), governing your access to and use of the Ambassador platform, websites, mobile applications and related services ("Services").

By accessing or using the Services, you agree to comply with these Terms and our Privacy Policy.

If you do not agree with these Terms, you must discontinue using the Services.

The Company reserves the right to update or modify these Terms at any time. Continued use of the Services following such changes constitutes acceptance of the updated Terms, subject to applicable law.

2. Eligibility

Participation is open to approved companies with a minimum number of employees as determined by the Company.
All full-time and part-time employees of approved companies are eligible to access platform benefits.
Users must meet the applicable age and registration requirements established by the Company.

3. Service Description

The Ambassador platform provides services including, but not limited to:

Listings of new and second-hand devices.
Diagnostic and valuation services for used devices.
Trade-in services through authorised partners.
Purchase of new products from verified suppliers.
Social content sharing, including posts, photographs, videos and reels.
Merchant promotions, offers and engagement activities.
Other services introduced by the Company.

The Company reserves the right to introduce, modify, suspend or discontinue any feature or service.

4. Enrollment & Approval

Companies must submit a completed online application through the Ambassador platform.

The Company reserves the right to approve or reject applications at its discretion, subject to applicable laws.

5. Account Registration

Users agree to:

Provide accurate and complete registration information.
Maintain the confidentiality of their login credentials.
Accept responsibility for activities conducted through their accounts.
Notify the Company immediately of any unauthorised account access.

6. User Obligations

Users must:

Comply with all applicable laws and regulations of the Republic of Indonesia.
Refrain from using the platform for unlawful or fraudulent activities.
Avoid interfering with the functionality or security of the Services.
Provide truthful and accurate information.
Respect other users, merchants and platform participants.
Comply with Ambassador's content and community standards.

7. Buying & Selling Terms

For Sellers

Sellers must legally own the devices or products being sold.
Products must not be stolen or obtained unlawfully.
Sellers must erase personal data from devices before completing a sale.

For Buyers

Second-hand products are sold on an "as-is" basis, subject to applicable consumer protection laws.
New products are sold according to manufacturer specifications and applicable warranty terms.
Refunds and replacements are subject to the applicable return policy and consumer protection laws.

8. Programme Benefits

Employees of participating companies may receive access to exclusive deals, promotions and offers.

The availability and terms of these benefits may change depending on merchant participation and programme requirements.

9. Payments, Fees & In-App Purchases

Applicable fees must be paid using approved payment methods.
In-app purchases and digital transactions will follow applicable Google Play and Apple App Store payment requirements.
Fees are non-refundable unless otherwise stated or required by applicable law.
Applicable taxes, including VAT, are the user's responsibility where legally required.

10. Subscriptions & Cancellations

Subscriptions renew automatically unless cancelled according to the applicable subscription terms.
Users may manage or cancel subscriptions through their respective App Store or Google Play account settings.
Refunds are subject to applicable platform policies and Indonesian consumer protection laws.

11. Delivery & Returns

Ambassador does not directly handle or assume responsibility for delivery arrangements between buyers and sellers.

Buyers and sellers are encouraged to coordinate their preferred delivery arrangements.

Delivery-related disputes are primarily the responsibility of the transacting parties, subject to applicable laws and any obligations expressly undertaken by the Company.

12. User-Generated Content & Content Moderation

12.1 Content Ownership

Users retain ownership of content they upload, publish or share on the Ambassador platform, including posts, photographs, videos, reels, comments, reviews and other materials.

By publishing content, users grant Ambassador a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and distribute such content for the operation and promotion of the platform, subject to applicable laws.

12.2 User Responsibility

Users are responsible for ensuring that all published content:

Complies with applicable laws and regulations.
Does not infringe intellectual property rights.
Does not contain misleading, fraudulent or false information.
Does not promote illegal, harmful or offensive activities.
Complies with Ambassador's community standards and platform objectives.

12.3 Right to Review and Remove Content

Ambassador reserves the right, at its sole discretion and subject to applicable laws, to review, moderate, restrict, hide, disable access to or remove any content, posts, videos, reels or other user-generated materials deemed inappropriate, misleading, offensive, harmful or inconsistent with the platform's values, objectives, community standards or intended purpose.

This right applies regardless of whether the content directly violates applicable laws.

12.4 Removal Without Prior Notice

Ambassador may remove or restrict access to content without prior notice where it reasonably determines that such action is necessary to protect the platform, its users, merchants, partners or community.

Ambassador is not obligated to publish, retain or continue displaying any user-generated content.

12.5 Platform Content Standards

Ambassador may remove content that:

Is unrelated to or inconsistent with the platform's intended purpose.
Contains inappropriate, offensive or discriminatory material.
Promotes misleading advertisements or unauthorised commercial activities.
Contains spam, repetitive promotions or irrelevant materials.
Infringes intellectual property or privacy rights.
Negatively affects platform integrity, user experience or community safety.
Otherwise fails to meet Ambassador's content and community standards.

12.6 Account Suspension

Ambassador reserves the right to temporarily suspend, restrict or permanently terminate accounts that repeatedly violate these Terms or publish content considered unsuitable for the platform.

12.7 Content Moderation Decisions

Content moderation decisions will be made by Ambassador based on its platform policies, community standards and applicable legal requirements.

Users may contact Ambassador's support team to request a review of content removal or account restrictions.

12.8 User Acknowledgement

By accessing and using Ambassador, users acknowledge and agree that the Company retains the authority to manage, moderate and remove content to maintain a safe, relevant and appropriate platform environment.

13. Termination

The Company reserves the right to suspend or terminate access to the Services where users violate these Terms or engage in activities that may compromise platform security, integrity or operations.

Users may request account termination through the applicable account management process or by providing written notice.

14. Privacy & Data Use

The collection, processing, storage and use of personal data are governed by Ambassador's Privacy Policy and applicable Indonesian personal data protection laws.

15. Intellectual Property

The Ambassador name, trademarks, platform technology, software and Company-owned content remain the intellectual property of the Company or its respective licensors.

Users must not reproduce, distribute or commercially exploit such materials without prior written authorisation.

This provision does not affect users' ownership of their own user-generated content.

16. Limitation of Liability

To the extent permitted by applicable law, the Company shall not be liable for:

Indirect or incidental damages arising from the use of the Services.
Losses resulting from unauthorised access or third-party activities beyond the Company's reasonable control.
Disputes between buyers, sellers or other platform participants.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

17. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the Republic of Indonesia.

Any disputes arising from these Terms shall be resolved through applicable dispute resolution procedures, including arbitration or proceedings before the competent Indonesian courts, as appropriate.

18. Contact Us

For enquiries, complaints or requests concerning these Terms, account access or content moderation, please contact:

Ambassador Support

Email: support@liveambassador.com